Terms & Conditions — Your Agreement with anc77

Definitions

In these Terms & Conditions, the following definitions apply unless the context expressly requires otherwise:

• "anc77" / "the Platform" / "we" / "us" / "our" — refers to the anc77 online gaming platform operated at anc77.io, including all associated websites, mobile-optimised interfaces, game lobbies, and cashier systems.
• "Player" / "you" / "your" — refers to any individual who accesses, registers on, or otherwise uses the anc77 platform for any purpose, including browsing, account creation, depositing funds, placing bets, or playing casino games.
• "Account" — the personal, non-transferable account created by a player upon completing the anc77 registration and KYC verification process.
• "Wallet" / "Account Balance" — the BDT-denominated balance held within a player's anc77 account, comprising deposited funds, credited bonuses, and any settled winnings, less withdrawals and wagers placed.
• "Bonus Funds" — promotional credits awarded by anc77 under specific conditions, subject to wagering requirements and individual bonus terms distinct from real-money deposits.
• "Wagering Requirement" — the total amount a player must stake (calculated as a multiple of the bonus amount, deposit amount, or combined sum, as specified per promotion) before bonus-derived winnings may be converted to withdrawable real-money funds.
• "KYC" (Know Your Customer) — the identity verification process required by anc77 prior to processing withdrawals or in response to account security reviews, involving submission of government-issued identification, proof of address, and payment method verification.
• "BDT" — Bangladeshi Taka (৳), the sole currency in which player wallets are denominated on the anc77 platform.
• "Services" — all products, features, and functionalities offered through anc77, including but not limited to live casino games, slots, cricket betting, sports betting, VIP rewards, and cashier operations.
• "Prohibited Player" — any individual who is under 21 years of age, located in a jurisdiction where online gambling is explicitly prohibited, or who has been self-excluded or permanently banned from the anc77 platform.

Acceptance of Terms

By accessing the anc77 platform — whether by visiting the website, creating an account, making a deposit, placing a bet, or playing any casino game — you confirm that you have read, understood, and unconditionally accepted these Terms & Conditions in their entirety. This agreement is entered into at the moment of first access and remains in force for the duration of your use of the platform.

These Terms & Conditions are supplemented by, and should be read alongside, the following policies which form an integral part of the overall legal framework governing your use of anc77:

• The anc77 Privacy Policy, which governs the collection, processing, and storage of your personal data
• The anc77 Responsible Gaming Policy, which sets out player protection tools, age verification obligations, and self-exclusion procedures
• Individual bonus and promotion terms, which supplement these general terms for any specific offer claimed by a player
• Game-specific rules published within each game title by the respective game provider (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and others)

In the event of any conflict between these general Terms & Conditions and a supplementary policy or individual promotion terms, the more specific document shall take precedence in respect of that specific matter only. The general terms shall otherwise continue to apply in full.

Eligibility & Registration

To register and maintain an active account on anc77, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the platform:

• Age: You must be at least 21 years of age. anc77 operates a strict 21+ policy. Players under 21 are absolutely prohibited from registering or using any aspect of the platform.
• Jurisdiction: You must be accessing the platform from a location where online gambling is not explicitly prohibited under applicable local law. It is your sole responsibility to determine whether your use of anc77 is lawful in your jurisdiction before registering.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. You must not be under any legal disability, guardianship, or court order that restricts your ability to contract.
• Not Self-Excluded: You must not have previously self-excluded from anc77 or any affiliated platform. Players who are currently subject to a self-exclusion order are prohibited from re-registering under any identity.
• One Account Per Person: Each individual player is permitted to hold exactly one (1) anc77 account. Duplicate accounts — regardless of the email address, mobile number, payment method, or identity details used — are strictly prohibited and will result in all associated accounts being closed and balances forfeited.
• Accurate Information: All information provided during registration — including full legal name, date of birth, residential address, email address, and mobile number — must be accurate, truthful, and kept current. Providing false or misleading registration information constitutes a material breach of these terms.

anc77 reserves the right to request documentary evidence verifying any registration detail at any time, including but not limited to a National ID Card (NID), passport, driving licence, utility bill, or bank statement. Failure to provide satisfactory verification documents within the required timeframe will result in account suspension pending resolution.

Account Responsibilities

You are solely and fully responsible for all activity that occurs on your anc77 account, whether or not you authorised that activity. The following obligations apply to all registered players:

• Credential Security: You must keep your anc77 login credentials — including your username, password, and any OTP codes — strictly confidential. You must not share your login details with any third party under any circumstances, including family members, friends, or agents.
• Prompt Reporting: If you believe that your account has been accessed without your authorisation, or that your credentials have been compromised, you must notify anc77 support immediately via live chat at [email protected].
• Personal Use Only: Your anc77 account is strictly for your personal use. Operating an account on behalf of a third party, or allowing a third party to operate your account, is prohibited.
• No Business Use: Use of the anc77 platform for any commercial purpose — including operating as an agent, syndicate, affiliate without an authorised agreement, or reseller of betting positions — is strictly prohibited.
• Contact Information: You must maintain accurate and current contact details, including a valid email address and mobile number, at all times. anc77 uses these details for account security, payment notifications, and responsible gaming communications.
• Account Closure Requests: You may request account closure at any time by contacting the 24/7 support team. Any pending bets at the time of closure will be settled according to their natural outcome, after which remaining withdrawable funds will be returned to your registered payment method.

anc77 reserves the right to suspend, restrict, or permanently close any account where there is a reasonable suspicion of identity fraud, bonus abuse, collusion, use of automated betting software, or any other conduct that violates these Terms & Conditions. In cases of confirmed fraud or policy violation, account balances may be forfeited in full.

Deposits & Withdrawals

All financial transactions on the anc77 platform are processed in Bangladeshi Taka (৳). The following terms apply to all deposit and withdrawal operations:

Deposits:

• Deposits may be made via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer from any major Bangladeshi bank including BRAC Bank, City Bank, Islami Bank, Sonali Bank, and Dutch-Bangla Bank.
• Minimum deposit amounts are specified within the anc77 cashier for each payment method and are subject to change without prior notice.
• Deposits made via bKash and Nagad are credited to the player wallet within seconds of payment confirmation under standard network conditions.
• anc77 does not charge deposit fees. However, your payment provider may apply their own transaction charges, for which anc77 accepts no responsibility.
• All deposited funds must originate from a payment method registered in your own name. Deposits from third-party accounts are prohibited and will be returned, subject to applicable processing charges.

Withdrawals:

• Withdrawal requests are available only to fully KYC-verified players. Pending KYC verification, withdrawal access is restricted until all required documents have been submitted and approved.
• Withdrawals to bKash and Nagad are processed within 15 to 30 minutes for verified players under standard conditions. Bank transfer withdrawals may take 1 to 3 banking days.
• Minimum and maximum withdrawal amounts are specified within the cashier and are subject to update. VIP tier players may be eligible for higher withdrawal limits as part of their tier benefits.
• Only real-money funds that have met all applicable wagering requirements may be withdrawn. Bonus funds that have not satisfied wagering requirements are not withdrawable and will be removed upon withdrawal request.
• anc77 reserves the right to request additional identity or payment verification documentation before processing any withdrawal, particularly for first-time withdrawals or withdrawals above standard threshold amounts.

Bonuses & Promotions

anc77 offers a range of bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, free spins, cashback offers, and VIP rewards. The following general terms apply to all promotions unless explicitly stated otherwise in the specific offer terms:

• Eligibility: Bonuses are available only to registered, age-verified players aged 21 and above. Each promotion will specify any additional eligibility criteria, including minimum deposit amounts, game restrictions, and time-limited availability.
• One Bonus Per Player: Unless explicitly stated, each bonus offer is available to one account per player, per household, per device, and per IP address. Attempts to claim the same bonus multiple times through duplicate accounts constitute bonus abuse and will result in account suspension.
• Wagering Requirements: All bonus funds are subject to wagering requirements specified in the individual promotion terms. Players must complete the stated wagering requirement before any winnings derived from bonus funds may be withdrawn. The standard wagering multiplier for welcome bonuses is stated in the applicable promotion page.
• Game Contributions: Not all games contribute equally to wagering requirements. Slots from eligible providers typically contribute 100% of each stake toward the requirement. Live casino games (blackjack, roulette, baccarat) may contribute a reduced percentage, as specified in the individual bonus terms. Check each promotion for the applicable contribution table.
• Bonus Expiry: All bonuses have an expiry period from the date of credit, after which unmet wagering requirements and remaining bonus balances will be forfeited automatically. The expiry period for each promotion is stated in its specific terms.
• Maximum Bet Restriction: While a bonus is active and wagering requirements remain outstanding, a maximum single-bet limit applies (as specified per promotion). Bets exceeding this limit while a bonus is active may result in the bonus and associated winnings being voided.
• Abuse and Irregular Play: anc77 reserves the right to void bonus winnings and close accounts where evidence of bonus abuse, arbitrage betting, low-risk hedged wagering specifically to meet wagering requirements, or any other form of irregular play is identified. Decisions made under this provision are final.
• Amendments and Withdrawal: anc77 reserves the right to amend, suspend, or withdraw any promotion at any time and without prior notice. Changes will not affect bonuses already credited and accepted before the amendment date.

Betting & Gaming Rules

The following rules apply to all betting and gaming activity conducted through the anc77 platform, covering both the casino product and the sports and cricket betting operation:

• Bet Acceptance: All bets are accepted subject to these Terms & Conditions and the specific rules of the applicable game or event. anc77 reserves the right to refuse, limit, or void any bet at its absolute discretion, including where an error in odds or game configuration is identified.
• Minimum and Maximum Stakes: Each game and betting market operates within defined minimum and maximum stake limits, which are displayed within the game or market interface. These limits may vary by player account tier, game type, and market.
• Cricket Betting — Settlement: Cricket bets are settled in accordance with the official result declared by the relevant governing body (ICC, BCB, BCCI, or equivalent). In the event of a match abandonment, interruption, or result under the Duckworth-Lewis-Stern method, settlement will follow the rules applicable to that specific market as published in the market rules.
• In-Play Betting: In-play (live) betting markets on cricket and other sports operate in real time. anc77 may suspend in-play markets at any time, including around key match events. Bets accepted prior to suspension will be honoured; bets submitted during a suspended period may be voided.
• Casino Game Results: All casino games use certified random number generators (RNGs) or, in the case of live casino titles, real-time streamed outcomes from licensed studio environments. The outcome of each game round is final once the round has concluded. Technical issues that interrupt a game round before completion will be resolved in accordance with the game provider's published rules.
• Disconnections: anc77 is not responsible for disconnections caused by your internet service provider, mobile network (Grameenphone, Robi, Banglalink, Teletalk), or device failure. Incomplete game rounds caused by disconnection will be settled in accordance with the game provider's disconnection policy. Winnings generated on completed rounds prior to disconnection remain credited to your account.
• Palpable Errors: Where odds, game configurations, or payout structures are published as a result of a manifest error ("palpable error"), anc77 reserves the right to void affected bets and, where applicable, return stakes. anc77's determination of whether an error is palpable is final.

Prohibited Conduct

The following conduct is strictly prohibited on the anc77 platform. Engagement in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and may be reported to relevant law enforcement or regulatory bodies:

• Fraud and Identity Theft: Using another person's identity, payment credentials, or personal information to open or operate an anc77 account is a criminal offence and will be reported to the relevant authorities.
• Money Laundering: Using the anc77 platform for any purpose related to money laundering, proceeds of crime, terrorist financing, or any other illegal financial activity is strictly prohibited. anc77 complies with all applicable anti-money laundering (AML) obligations and will report suspicious activity as required.
• Collusion: Conspiring with other players, agents, or third parties to gain an unfair advantage in any game or betting market, including through chip dumping in poker or live casino table games, is prohibited.
• Automated Software: The use of bots, scripts, artificial intelligence tools, automated betting systems, or any software that interacts with the anc77 platform in a non-human manner is absolutely prohibited.
• Exploitation of Errors: Deliberately exploiting software errors, game bugs, misconfigured odds, or system vulnerabilities is prohibited. Players who identify a material error must report it to support immediately and must not exploit it for financial gain.
• Bonus Abuse: Any systematic strategy designed to extract value from bonus offers without genuine recreational play — including matched betting across accounts, reverse wagering, or exploitation of promotional mechanics — constitutes bonus abuse and will result in bonus forfeiture and account closure.
• Underage Access: Attempting to access the platform while under 21 years of age, or facilitating underage access by a third party, is a serious violation and will result in immediate account closure with no return of deposited funds pending legal review.

Responsible Gaming

anc77 is committed to providing a safe and responsible gaming environment for all adult players. The platform offers a comprehensive suite of responsible gaming tools available 24/7 directly from any registered account dashboard:

• Deposit Limits: Players may set daily, weekly, or monthly BDT deposit caps. Reductions take effect immediately; increases are subject to a mandatory 24-hour review period.
• Session Time Reminders: On-screen session duration alerts are available and configurable from the account settings. Players are encouraged to set reminders that reflect their intended playing time.
• Cooling-Off Periods: Players may request a temporary account suspension of 24 hours, 7 days, or 30 days at any time, without requirement for justification.
• Self-Exclusion: Players who feel they need a longer break from gambling may request permanent or extended self-exclusion directly from account settings or via the 24/7 support team. Self-exclusion is processed immediately and prevents re-registration.
• Reality Checks: anc77 provides periodic on-screen summaries of time spent and net gaming position during active sessions to help players maintain awareness of their activity.

If you believe that gambling is negatively affecting your life, your relationships, or your financial wellbeing, we strongly encourage you to use the self-exclusion tools available on anc77 and to seek support. Please visit our dedicated Responsible Gaming page for full guidance and additional resources.

Intellectual Property

All intellectual property on the anc77 platform — including but not limited to the anc77 brand name, logo, website design, user interface layout, written content, graphics, video content, sound assets, and software — is the exclusive property of anc77 or its licensed content providers and is protected by applicable intellectual property law.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the anc77 platform for personal, non-commercial entertainment purposes only.
• You may not copy, reproduce, distribute, transmit, broadcast, display, sell, license, scrape, or otherwise exploit any part of the anc77 platform or its content without the prior written consent of anc77.
• Game content, including game graphics, soundtracks, and mechanics, remains the intellectual property of the respective game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and others) and is licensed to anc77 for player access.
• Any feedback, suggestions, or ideas submitted to anc77 by players may be used by anc77 freely and without obligation or compensation to the submitting player.

Limitation of Liability

To the fullest extent permitted by applicable law, anc77's total aggregate liability to any player arising from or in connection with use of the platform — whether in contract, tort, negligence, or otherwise — shall be limited to the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

• anc77 does not accept liability for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of opportunity, arising from use of or inability to use the platform.
• anc77 does not guarantee uninterrupted, error-free, or virus-free access to the platform. Scheduled maintenance, emergency downtime, or third-party network failures may affect platform availability.
• anc77 is not responsible for the quality, stability, or speed of your internet connection or mobile network (including Grameenphone, Robi, Banglalink, or Teletalk services), and accepts no liability for losses arising from connectivity issues during play.
• anc77 does not accept liability for losses arising from a player's failure to secure their account credentials, or from account access by an unauthorised third party where that access resulted from the player's own negligence.
• Nothing in these Terms & Conditions shall exclude or limit anc77's liability for death or personal injury caused by gross negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Amendments to These Terms

anc77 reserves the right to amend, update, or replace these Terms & Conditions at any time. The most current version of the Terms & Conditions will always be published at anc77.io/terms-conditions, with the effective date updated accordingly.

• Where amendments are material — meaning they significantly affect player rights, obligations, or financial terms — anc77 will endeavour to provide reasonable advance notice via the registered email address or platform notification.
• For minor amendments (such as clarifications, corrections, or updates that do not materially affect player rights), the revised terms will take effect from the date of publication without prior individual notice.
• Your continued use of the anc77 platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must cease using the platform and may request account closure.

Governing Law & Dispute Resolution

These Terms & Conditions and any dispute, claim, or matter arising from or in connection with them — including non-contractual disputes — shall be governed by and construed in accordance with applicable law. anc77 operates as a platform targeting the Bangladesh market and applies all relevant legal and regulatory standards appropriate to that context.

• Complaint Procedure: Players who wish to raise a formal complaint should first contact the anc77 support team via live chat or at [email protected], providing full details of the dispute. The support team will acknowledge receipt within 24 hours and aim to resolve the matter within 5 business days.
• Escalation: If a complaint cannot be resolved at the first support level, it will be escalated to the anc77 disputes team, who will conduct a full review and provide a written determination within 14 days.
• Final Decisions: Decisions made by anc77 in respect of betting settlements, game outcomes, bonus eligibility, and account status are final unless a clear procedural error or manifest mistake is demonstrated by the player.
• Language of Proceedings: All formal communications, complaint submissions, and dispute correspondence must be conducted in English. anc77 will respond to all formal communications in English.

Contact Information

If you have any questions, concerns, or formal inquiries regarding these Terms & Conditions, please contact the anc77 support team through any of the following channels. All support channels operate 24 hours a day, 7 days a week, including all Bangladeshi national holidays.

• Live Chat: Available directly on the anc77 platform — the fastest channel for account-related and cashier queries
• Email: [email protected] — for formal complaints, KYC document submissions, and detailed account queries
• WhatsApp: +880 1700-000000 — for urgent support during peak Bangladesh gaming hours
• Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6), including Eid, Pohela Boishakh, Independence Day (March 26), and Victory Day (December 16)